1. Basic stance and policies concerning personal information
In order to remain a company in which our customers can put their faith, our firm has enacted policies regarding the handling of personal information and has implemented the following initiatives to strive to safeguard and appropriately manage and use the precious personal information entrusted to us by our customers.
1. Collection and use of personal information We have set in place a system to protect and manage personal information and will enact and comply with internal policies regarding appropriate collection, use, and supplying of personal information.
2. Safety measures regarding personal information We have taken measures to safeguard against risks regarding personal information (unauthorized access to or loss, destruction, or alteration of personal information) and guarantee the safety and accuracy of personal information.
3. Compliance with laws and standards regarding personal information We are always mindful of laws and standards regarding personal information and will comply with their contents.
4. Continuous improvement of efforts to safeguard personal information We will always strive to continuously improve and advance our measures to safeguard personal information.
2. Objectives regarding collection and use of personal information
Our company acts as an agent commissioned to perform insurance-related work by the insurance firms listed below. We will use acquired personal information to the extent necessary to provide each company's merchandise and services and not for any other purpose.
As a general rule, in the case that the aforementioned purposes of use are altered, we will inform the persons involved of the nature of the changes through written notification or through posting a notice on our homepage.
Our affiliated insurers' purposes in using personal information is posted on each company's respective homepage.
AIG General Insurance Company, Ltd.
JI Accident & Fire Insurance Co., Ltd.
Mitsui Sumitomo Insurance Co., Ltd.
3. Personal Information Acquisition Method
Our company may acquire personal information by using post, internet, telephone, and any other electronic devices. Our company shall enforce adequate security measures to protect the confidentiality of all personal information.
4. Provision of information
Our company will not supply personal data to a third party without a customer's knowledge except in the circumstances listed below.
1. Where as required by law.
2. As necessary to prevent bodily injury or to protect property or human life, in the event that obtaining the customer's consent would be difficult.
3. As urgently needed to promote public health or the sound rearing of children, in the event that obtaining the customer's consent would be difficult.
4. As necessary to cooperate with legally-mandated business conducted by a national government organization or local public body or one authorized to act in their stead, in the event that obtaining the customer's permission could possibly present an obstacle to accomplishing said business.
5. Handling of sensitive information
Our company will not acquire, use, or provide to third parties personal information related to political views, religious views (faith, ideology, or creed), membership in a labor union, race or ethnicity, parentage or place of residence, health care, sexual activity, or criminal records (henceforth "sensitive personal information") except in the circumstances listed below.
1. When collecting, using, or supplying to third parties sensitive information only to the degree necessary for insurers to conduct appropriate business, only as consented to by the customer.
2. When collecting, using, or providing to third parties sensitive information of employees belonging to or affiliated with labor unions or political or religious organizations as necessary to handle receipt of insurance premiums.
3. When collecting, using, or providing to third parties sensitive information only to the degree necessary to conduct insurance payouts in accordance with inheritance procedures.
4. As required by law.
5. As necessary to prevent bodily injury or protect property or human life.
6. As urgently needed to promote public health or the sound rearing of children, in the event that obtaining the customer's consent would be difficult.
7. As necessary to cooperate with legally-mandated business conducted by a national government organization or local public body or one authorized to act in their stead.
6. Contact for questions, concerns, grievances
Please direct inquiries to the following contact. Also if the inquiry concerns an insured event, please inform the event-discussion contact listed on your insurance policy in addition to the contact below.
Please be aware that you have approved in advance to our verifying the customer's identity and then contacting you to respond.
In addition, as prescribed by the Personal Information Protection Law, we will refer requests to release, correct, or unsuspend personal data to the insurer.
yCorrections, Complaintsz
Please provide the following information and contact us via written notice or email.
EFull name EEmail address EPhone number EAddress EConcern
Central Insurance, Ltd.
Person in charge: Tomonori Hayashi
